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Unified Communications

Unified Communications

Challenging times require creative solutions to make your business prosper
Toshiba Unified Communications solutions help you respond to the challenges your business faces every day. With solutions like presence, instant messaging, mobile unified messaging, customized call handling, CRM integration, mobility applications, and more, the Toshiba Unified Communications Suite helps you improve productivity and performance that can gives your business a competitive advantage.

What can “unified communications” mean to your business?

To most organizations, unified communications means creating a more effective business by integrating business applications with people communications. It sounds great in theory, but it’s only meaningful if it provides tangible benefits. Things like improving employee productivity and streamlining business processes that enable you to make better decisions, improve customer service, generate more sales, reduce costs, and improve profits.

How can Toshiba Unified Communications help?
Most businesses already have several ways to communicate with their customers, suppliers, and each other. They use office telephones, cell phones, voice mail, email, video conferencing, instant messaging, and more. In a non-unified approach, these various forms of communication work independently of each other, sometimes causing you to try multiple methods before reaching someone.
Toshiba’s Unified Communications Suite includes the structure and intelligence to enable these various forms of communication to work together, so information reaches recipients quicker and through the most appropriate medium. This type of communications-enabled business process (CEBP) integration requires business applications and information databases to have imbedded communications capabilities that become part of the business application.

Want some real life examples?
The Toshiba Unified Communications Suite provides the tools you need for effective communications:

Telelink Presence and Instant Messaging: A presence viewer enables you to see the status of other users, both their telephone busy/idle status and calendar status from Outlook integration, with the ability to click on the name to either call or instant message chat with them. You can decide the best way to contact someone to maximize efficiency.

Telelink Outbound Dialing from Any Application: Making a call is as easy as highlighting a number and clicking the mouse. You can also launch electronic documents, applications and web pages directly from the Net Phone interface for quick access to the most frequently used communications tools. This saves you valuable time.
Telelink Desktop Call Control: Using the Toshiba Net Phone desktop call manager application, you can combine the capabilities of your computer and telephone to dial, answer, or transfer calls, and more, using your mouse without ever picking up the telephone. Drag and drop features make call transfer, speed dialing, and other functions faster and easier. Net Phone can be used at your desk with your desktelephone or as a stand-alone IP soft phone providingmobilityandremote access. You get the efficiency of combining your telephone and computer intooneintegratedcommunication tool.
Telelink CRM Integration and Screen-pops: Your call answering personnel can provide better service by immediately knowing which customer is calling with screen-pop integration to your customer relationship management applications and databases. This saves you time and serves your customers better.
Telelink One Number Access (find me follow me sequential ringing): Your customer dials your number, and either rings your desk telephone and mobile/cell phone simultaneously, or it tries your desk telephone, then your cell phone, etc. until it finds you wherever you are. If you don’t answer at any of the programmed destinations, your office voice mail takes the message. The intelligent routing to any destination and only having one voice mail to check is what provides the efficiency and value.
Telelink Off-premise Call Forwarding: Enables your incoming calls to reach you when you’re out of the office, and enables you to change your forwarding destination from any remote location. After all, what good is forwarding your calls off-premise if you can’t tell the system where you are when you change locations? You can stay in touch no matter where you are.
Telelink Personal Call Handling: You can define the way your calls are routed by combining the features of schedule-based and caller-based routing of incoming calls, one number access (find me follow me sequential ringing), call screening (announcing the caller name), simultaneous ringing of desk and mobile phones, and the ability to transfer a call back to the office from a cell phone. It’s the perfect combination of accessibility and mobility.
Telelink Fixed Mobile Convergence: Toshiba’s uMobility solution empowers mobile workers to make and answer their PBX calls from virtually anywhere. The user’s smart cell phone functions as their PBX extension phone both while in the office via the wireless LAN and while out of the office via a cellular network. This is the most advanced level of mobility and insures the most expeditious handling of your incoming calls.
Telelink Video Conferencing and Collaboration: The Toshiba Video Communication Solution provides video communication and collaboration, desktop/application sharing, file transfer, and message board text messaging capabilities. It’s easy to use by adding video communications to traditional voice conversations, and saves you money on travel by handling collaboration meetings remotely that might otherwise require travel.
Telelink Unified Messaging: You can access your voice and fax messages from your email inbox, providing the convenience of checking all your messages from one place. Web-based unified messaging adds mobility allowing users access to their email, voice and fax messages by using only an Internet browser, without even needing to first access their email providers. This is especially useful when away from the office, enabling mobile users to access and manage their voice and fax messages from anywhere they have Internet access.
Telelink Exchange 2007 Integration: Strata CIX voice mail integration with Microsoft Exchange 2007 provides unified messaging, in which voice and fax messages are accessible from your Outlook email inbox, when you are using Exchange 2007 as the email/voice mail/unified messaging server. Turn your Exchange 2007 application into a unified messaging application to save money and maximize efficiency.
Telelink Office Communication Server 2007 (OCS) Integration: Strata CIX integration with Microsoft Office Communications Server 2007 (OCS) provides Remote Call Control from the OCS client and other Microsoft applications and enhances presence applications with “on-demand” telephony presence status. This increases the value of your OCS application with more comprehensive presence capabilities.
Telelink Remote Connection and Mobility: You may have a mix of on-site employees, telecommuters who work at home, mobile employees, and personnel in remote branch offices. It’s important to improve employee productivity for all of them no matter where they are. Toshiba provides the tools for remote connectivity and mobility to make them all operate as if they were right there in the office.
Telelink FeatureFlex Adaptability: Toshiba’s exclusive customization tools enable you to customize virtually any existing feature and create new ones to meet your specific needs. And not just PBX call processing features, but blended features that work between all system applications and resources. This includes voice mail, ACD, CTI applications, and more. This type of customization means the ability to do much more than just set configurable standard system feature options within table-driven administration programs. You can ensure your system works the way your business needs to communicate.

All Toshiba Unified Communications applications run on one hardware platform for maximum ROI.
The Toshiba Unified Communications Server integrates all Toshiba Unified Communications Software Suite applications within one platform. This includes Presence, IM/Chat, PC call control, Auto Attendant, Voice Mail, Automated Speech Recognition, Text-to-Speech, Unified Messaging, Interactive Voice Response, Automatic Call Distribution and Reporting applications, Video Conferencing and Collaboration, Info Manager Web-based telephone applications, FeatureFlex adaptability tools, browser-based Network eManager system administration, and browser-based My Phone Manager personal telephone administration.

Unlike many other manufacturers’ systems that require a dedicated server for each application, the Toshiba UC Server supports all Toshiba UC Software Suite applications on one platform, dramatically decreasing the cost and complexity of deploying multiple applications. This server optimization provides lower cost of ownership and maximizes your return on investment.

The Toshiba Unified Communications Suite provides a comprehensive solution.
Toshiba Unified Communications capabilities integrate with the Toshiba Strata CIX IP PBX voice features to form one comprehensive, integrated communication solution. Best of all, these solutions work through a seamless user interface that is independent of the device you use and works from any location.

Toshiba solutions are flexible, yet simple to deploy and easy to use and manage.
Toshiba offers a unified communications product suite that is easy to acquire, deploy, manage, and use. You can select the mix of modular capabilities that meet the specific needs of your business. Implement what you need today and add what you need in the future. With over 40 years of experience, Toshiba and our authorized dealer network can provide the unified communication solutions you need.

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