At TELELINK Communications, Inc., requesting a service call is as easy as 1-2-3. Your request can be made by either:
All emergency service calls (e.g. system is down and customer can neither initiate nor receive telephone calls) have priority over standard (non-emergency) calls, as you would expect.
A Technical Communications Specialist is generally dispatched on site for emergency calls within 1-2 hours during normal business hours Monday through Friday, traffic and weather conditions permitting.
We offer Support Agreements that include discounted labor rates, and, unlike most other IT companies, our Support Agreements NEVER EXPIRE. Be sure to ask one of our Service Team members for details.
One of our professional Technical Communications Specialists (TCS) will be at the customer’s office on the set date.
The TCS reviews the list of work to be performed with the customer before beginning. Once the work has been completed, the TCS reviews the work order with the customer before leaving the premises.
The TCS leaves a copy of the work order with the customer, along with a survey which the customer may complete to share his or her comments about the service call.
© 2014 TELELINK COMMUNICATIONS, INC. | CERTIFIED WOMEN'S BUSINESS ENTERPRISE (WBENC)
397 HERNDON PARKWAY, SUITE 110, HERNDON, VA 20170 | 800.569.7466 TOLL FREE