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Manufacturer Evaluation


At Telelink Communications, we carefully select and evaluate the manufacturers of the systems we represent.

Each potential manufacturer and their system go through a stringent evaluation process. Part of this process includes an excellent rating on the following criteria:

Telelink Does the manufacturer consistently produce reliable system components?
Telelink What is their out-of-box failure rate (OFR)?
Telelink What is the term of the product warranty?
Telelink Does their technical support department operate in a "real-time" environment?
Telelink What is the average on-hold time when we place a call to technical support?
Telelink Are their products state-of-the-art and user-friendly?
Telelink Are their products readily available?
Telelink For how long do they alpha and beta test their new products before they are released?
Telelink Do their products offer a good value based on their price?
Telelink Will Telelink Communications be proud to represent their products?

In addition, the Communications Specialists at Telelink Communications are trained and certified on all products they service. We believe in the old adage, An ounce of prevention is worth a pound of cure.

All of our Technical Communication Specialists successfully complete classes taught by the manufacturer's representatives. In addition, monthly training classes are held at Telelink Communications’ facilities in Herndon, Virginia. In our ever-changing industry, we believe that ongoing training is imperative.



© 2014 TELELINK COMMUNICATIONS, INC. | CERTIFIED WOMEN'S BUSINESS ENTERPRISE (WBENC)
397 HERNDON PARKWAY, SUITE 110, HERNDON, VA 20170 | 800.569.7466 TOLL FREE

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